DELIVERY INFORMATION

 

We aim to deliver all products within 3-4 working weeks depending on availability and will email you to let you know that your order has been shipped.

If your order arrives damaged, please refer to our returns policy.

Any problems with your delivery, please do not hesitate to contact us sales@halmanthompson.com

To help you get the maximum out of the carriage charges, we have listed below costs and weights for each delivery service.

 

Sample Standard UK Delivery (UK Mainland) – £5.99

This charge covers;

  • All sample orders up to 29.9kg in weight.

Estimated delivery is 2-3 working days from order, depending on availability.

 

Bespoke Orders Standard Delivery (UK Mainland) – Free Shipping

This applies to;

  • Bespoke orders
  • No larger than 2500mm or wider than 1500mm
  • Applies only to Mainland UK

 

International Shipping – P.O.A

 

Please contact us for delivery charges to non-Mainland UK destinations, prices vary based on size of order and location.

 

DAMAGED GOODS

 

It is the customer’s responsibility to check the condition of goods at the time of delivery – where possible, visibly damaged goods should be refused at point of delivery. Should any damage be observed post-delivery, this must be reported to our customer service team within 7 days of delivery. Please retain the original packaging until you have inspected your order for damages. Failure to do so will prevent us from being able to arrange a return.

We will not be responsible for any damages reported outside of the 7-day timeframe.

When notifying us of the damage, please send us the following information:

  • Photo of the damaged item(s)
  • Photo of the packaging
  • Order number and date of order

Please see our full returns policy here: https://halmanthompson.com/returns/

 

Pallet Deliveries

 

Pallet deliveries must be signed for by the customer, unless alternative arrangements have been agreed with Halman Thompson/the delivery company.

Any pallets over 2 meters long will be required to be offloaded by the customer on arrival of your order.

It is the customer’s responsibility to check the condition of goods at the time of delivery

  • If the delivery is damaged – do not accept and alert us of the damage as soon as possible
  • Also take photographs if possible

If a pallet is signed for in good condition and it later reported to us as damaged, we may not be able to offer a resolution.

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