All orders are customized and, as a result, are non-returnable. The Consumer Contracts Regulations do not extend to bespoke orders. Customers purchasing personalised items are also excluded from the cooling-off period stipulated in the Consumer Contracts Regulations, thereby voiding cancellation rights.

It is imperative to thoroughly inspect your items upon delivery, any damaged items must be declined in the presence of the delivery driver or courier and acknowledged as such by signing for them as damaged. Please ensure you have your order number and clear photographic evidence of the damage to expedite the resolution process. Our team will work diligently to rectify the issue, whether that means sending a replacement or offering a suitable alternative solution.

Should any damage be observed post-delivery, this must be reported to our customer service team within 7 days of delivery.

Please retain the original packaging until you have inspected your order for damages. Failure to do so will prevent us from being able to arrange a return.

We will not be responsible for any damages reported outside of the 7-day timeframe.

Your order will arrive with a full set of aftercare instructions, we will not be held responsible for failure to adhere to these instructions. Furthermore, we shall not be liable for any damage resulting from installation performed by any party other than our own.

For any other concerns or queries regarding your order, our dedicated support team is here to assist, please email sales@halmanthompson.com.

We aim to respond to all enquiries within 24 hours.

Your satisfaction is our top priority, and we strive to provide a seamless and enjoyable shopping experience from start to finish. Thank you for choosing Halman Thompson for your bespoke needs.